Seeking Personal Assistant for Forte Labs

I’m looking to hire a Personal Assistant, starting ASAP. It is a 100% remote position, including administrative, customer service, and other tasks in support of Forte Labs operations. This person will support myself (Tiago) and the other two people I work with, Lauren Valdez and David Perell.

It would initially be 10 guaranteed hours per week at $25 dollars per hour (or $1,000 per month), with room to grow in terms of time commitment, salary, and responsibilities. I’m looking for a 1-year commitment, as there is quite a bit to learn and it will take some time to build up to full productivity.

I’d prefer to work with someone who has experience with Forte Labs products and content, since the role will require answering questions about them. We also use the ways of working that we teach in our own work, so it will help if you are already familiar with them. My goal with everyone I work with is to elevate their personal effectiveness as a result of working with me, and this role will be no different.

Responsibilities would include, but not be limited to:

  • Online research and solving problems (fixing payment issues, updating links, or finding the source of a quotation)

  • Supporting travel (booking flights, researching hotel options, or identifying visa requirements)

  • Responding to customer service inquiries (questions about the courses, refund requests, billing issues, etc.)

  • Summarize and organize information (such as the contact info for a group of customers, or make a summary of a call recording and send to all attendees)

  • Basic admin tasks (changes of address, disputing credit card charges, creating a Facebook event page)

  • Drafting communications (such as emails) for our review

  • Coordinating projects (such as collaborations with other companies, or ordering supplies for a live workshop)

This is an administrative and customer service position, with the goal of allowing the three of us to focus on student interaction and new content creation. You should be comfortable doing routine and clerical tasks while occasionally taking on more complex projects such as events. I’m looking for someone passionate about creating systems, automating routine functions, and working out the kinks and roadblocks in online learning experiences.

The ideal candidate is:

  • Passionate about improving productivity, learning, and personal knowledge management, their own and others'

  • Hungry to learn more about online marketing, online education, and/or running a freelance education and training business

  • Available to respond relatively quickly to questions and customer service requests

  • Willing to take on a wide range of tasks, giving me feedback on how to improve my communication/management skills

If you're interested in applying, please email tiago@fortelabs.co with your answers to the following three questions:

  1. Why are you interested in applying for this position?

  2. What skills or knowledge can you offer that would help you succeed in this role?

  3. Can you commit to 10 hours per week for 1 year? Any schedule or other restrictions that we should know about?